Complaints

Last Updated: May 31, 2025

Customer Complaint and Suggestions Procedure

Our mission is to ensure that all customers are treated efficiently, fairly, and transparently. To achieve this, we have established the necessary procedures to enable you to submit your feedback, suggestions, or complaints as outlined below:

  • Local toll free: 8005000300
  • Internationally: 920011541
  • Email: enjazcustomercare@enjaz.com
  • Or visiting one of Enjaz branches

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Your complaint will be registered

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A complaint number will be forwarded to your mobile

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Check the status of your compliant Toll free number & App

Whistleblowing & Fraud Reporting

Whistleblowing

  • Email: whistleblowing@enjaz.com
  • Inside & Outside KSA: 966114798189

Reporting Fraud

  • Email: EnjazAnti-FraudRoom@enjaz.com
  • Inside KSA :8005000300

Your satisfaction is our goal, if you are dissatisfied with the result of your complaint or inquiry, you have the choice to escalate it to a higher level within the company from Local toll free: 8005000300 or internationally: 920011541 , or you will be directed to the appropriate authority.