Terms of Use

Keeping your personal information secure and confidential is a priority at Enjaz Payment Services Company. We recommend that you adhere to the following information security guidelines:

FOR YOUR PROTECTION:

• Remember your password and never share it with others or write it anywhere.
• Do not disclose your password or ATM card PIN to anyone, even to Enjaz Payment Services Company’s staff.
• Change your password frequently to ensure that it cannot be guessed or used by others.
• Be sure others are not watching you entering information on the keyboard when using the system, especially when you login to the system.
• Never leave your computer unattended while logged in to Enjaz Payment Services Company’s Internet System. Others may approach your computer and gain access to your account information if you walk away.
• Click logout when you are finished using the system to properly end your session. Once a session has been ended, no further transactions can be processed until you login to the system again.
• Always access Enjaz Payment Services Company internet by typing the company’s address into your web browser, not by searching its link through the search engines.
• Never access the company’s site from a link in email messages or websites, and always you could rely on the electronic address (URL/e-mails) printed in the company’s publications.
• Always be cautious and not respond to any unsolicited emails or phone calls asking you to disclose any personal details or card numbers.
• Be cautious and aware of SPAM messages and phishing sites and never respond to requests for personal information or password through phone, email, or websites. Make sure you are browsing at Enjaz Payment Services Company official website.
• In case your Account is not active for Six Months, Enjaz Payment Services Company shall deactivate your account and accordingly shall suspend your services until you activate your Account.

FOR YOUR COMPUTER AND INFORMATION PROTECTION:

• Always use original copy of the operating system (Windows) on your computer.
• Regularly install latest updates for your operating system, especially the security updates.
• Install antivirus software and keep it up-to-date.
• Activate the firewall program that comes with operating systems (such as Windows).
• Do not install untrusted or unnecessary programs on your computer.
• Use your own computer to access Enjaz Payment Services Company, and avoid using shared computers like in internet cafes, especially when you are abroad.
• Make sure you follow up new security threats and alerts to minimize the impact of new security risks.

TO PROTECT YOUR PRIVACY:

• All the information exchanged during your online access of Enjaz Payment Services Company session is encrypted and protected using secure socket layer (SSL) protocol.
• We implement multifactor authentication system to provide additional security measures to verify your identity.
• Enjaz Payment Services Company’s system will automatically log you out from internet systems after 20 minutes of inactivity.
• Only authorized staff with specific business needs will be allowed to access customer’s data.
• Our staffs are committed to maintain customer’s confidentiality and privacy.
• When a user attempts to login to website with a wrong password for 3 times, the system will automatically lock out the user and the user will have to retrieve login information by using the “Retrieve Login Information” link.
• You will not be able to use the online services until you properly followed the procedures mentioned in the “Retrieve Login Information” link.
• Enjaz Payment Services Company implements high level of controls to protect essential records and information from loss, destruction, and falsification.
• Moreover, the company continuously conducts security reviews to maintain the desired service security level.
• We never provide any third party with your information except as required under the laws and regulations of the Kingdom of Saudi Arabia which is the laws and regulations govern all our mutual business relationships.

In case of security breach, please report to:

EnjazCustomerCare@enjaz.com or ☎️ call phone at 800 5000 300