What is Enjaz card?
Enjaz Card is a prepaid card that allows Enjaz customers to remit internationally 24/7 through the E-Channles, It is issued instantly to the customer through Enjaz Centers without the need for any credit approvals, enabling the cardholder to enjoy the following services:
- Recharge Enjaz card balance at any time via Bank Albilad Cash deposit ATMs.
To find the locations of Bank Albilad Cash deposit ATMs, please visit the following. Click Here
- Recharge Enjaz card balance anytime by receiving an incoming transfer from any local bank account.
- International and local transfers through Bank Albilad ATMs
- Cash withdrawal from Bank Albilad ATMs
- Purchases via Point of Sale in Saudi Arabia
- Paying utility bills (SADAD) through Bank Albilad ATM
- Government payment
What are the Requirements for getting Enjaz card?
- Valid National ID or Resident ID (Iqama)
- Having an active membership (CIF) in Enjaz
Is it possible to get Enjaz card from any Enjaz branch?
Enjaz card issuance service is currently being offered in selected centers, and it will be provided soon in all Enjaz Centers.
Please visit this link to find the Branches that provide Enjaz Card issuance service. issuance service Click Here
How to get Enjaz card?
Visit one of Enjaz branches, which provides Enjaz Card issuance service, and submit your request to receive the card instantly
How to issue and receive Enjaz card?
Enjaz card will be issued and received directly through any Enjaz branch
Is there any fee for issuing Enjaz card?
You can get Enjaz digital card for FREE via Enjaz App and the physical card for SAR 5 VAT included via Enjaz branches
Is there an annual fee for Enjaz card?
There is no annual fee for Enjaz card
How to activate Enjaz card and set the PIN code?
Yes. To benefit from the card, you need to activate it first, as follows:
- After receiving your card from Enjaz branch, visit the nearest Bank Albilad ATM
- Insert Enjaz card into the Bank Albilad ATM card reader.
- You will receive a text message with an activation code on your mobile number registered in your Enjaz membership.
- Enter the activation code on the Bank Albilad ATM screen.
- After entering the correct activation code, you will be asked to create a 4-digit PIN code.
- Then, re-enter the 4-digit PIN code for confirmation.
Do I need to add my current beneficiaries again to be able to transfer through Bank Albilad ATMs?
No, you can transfer to all your current beneficiaries at any time through Bank Al-Bilad ATMs without the need to visit the branch.
How to add a new beneficiary or to update current beneficiary info?
You can add a new beneficiary or
update current beneficiary info through Enjaz App, Enjaz Website or any Enjaz branch
Can I get more than one card or additional cards?
A customer is entitled to have only one active card
Is it possible to get Enjaz card if I do not have an account with Bank Albilad?
Yes, and in order to get Enjaz card you should have an active Enjaz membership
Is it possible to get Enjaz card if I have an account with Bank Albilad?
Bank Albilad customer can use all the services of Enjaz through Albilad E-channels without the need to issue Enjaz Card
How can I know the account number & IBAN of Enjaz Card?
Once you issued Enjaz Card you’ll receive an SMS on your mobile contains Enjaz Card account number & IBAN o Sign in to the Enjaz App via full access "using the username & password".
Is it possible to get Enjaz card if I have an account with another bank?
Yes, and in order to get Enjaz card you should have an active Enjaz membership
How can I change the PIN code of the Enjaz digital card?
You can change the PIN code of your Enjaz digital card through the Enjaz App as the following steps:
- Sign in to the Enjaz App via full access "using the username & password."
- Go to the "Change PIN" service on the home page
How can I change the PIN code of Enjaz physical card?
You can change the PIN code of your Enjaz physical card through Enjaz App & Bank Albilad ATMs
What do I have to do if I forget the PIN code of Enjaz card?
Please call Enjaz free-toll number 8005000300 to reset the PIN
What should I do if I lose or have my Enjaz Card stolen?
Request to immediately stop the card by calling Enjaz's phone:
- From inside the Kingdom via landline or mobile phone: 8005000300
- From outside the Kingdom via landline or mobile phone: +966920011541
How to get a new Enjaz card instead of a lost, damaged, or stolen card?
Request to immediately stop the card by calling Enjaz's phone:
- From inside the Kingdom via landline or mobile phone: 8005000300
- From outside the Kingdom via landline or mobile phone: +966920011541
- Visit one of Enjaz's branch to get your new card.
Please visit this link to find the branches that provide Enjaz Card issuance service. Click
Is it possible to recharge Enjaz's card via other bank cash deposit machines?
Can I use Enjaz Card for cash withdrawal?
Yes, you can use Enjaz card for cash withdrawal through all local banks' ATMs
Is there any charge for cash withdrawal from Bank Albilad ATMs?
No, it’s FREE of charges
What are the international transfer services available in Enjaz card?
Enjaz card holders can use Bank Albilad ATMs at any time to make international transfers of activated beneficiaries for the following services:
- Enjaz Easy
- Western Union
- Swift
- TransFast
I would like to get an account statement of Enjaz card?
- You can get a summary of your account statement of Enjaz card through Bank Albilad ATMs
- You can also get an account statement through Enjaz branches
Is there any fee to get an account statement?
- You can get a summary of your account statement of Enjaz card for FREE through Bank Albilad ATMs
- You can also get an account statement through Enjaz centers. (Fees apply depends on the account statement period)
How can I raise cancelation, refund, or amendment request?
You may raise your request through Enjaz branch Customer Service Representative, or you may call our call center 8005000300
What should I do if I have an enquiry or Complaint?
You may raise your request through Enjaz branch Customer Service Representative, or you may call our call center 8005000300
Do I have to have an Enjaz membership in order to benefit from the services of points of sale device for international remittance?
Can I add a beneficiary through the device?
customers can add a beneficiary through Enjaz App or the customer service desk or the teller at Enjaz branch
What is the type of cards used for transferring?
Any Mada card issued from any local bank.
Are the points of sale device for international remittance available at Enjaz centers?
Yes, the service is available at all Enjaz centers all over the Kingdom.
Are the points of sale device for international remittance available at shopping malls?
We are currently working to make the points of sale device for international remittance available at more places, such as shopping malls, shops, hospitals, and governmental establishments.
I have a company and I wish to install a device in it, permanently, what is the terms and conditions?
Yes, the device can be provided according to the following terms and conditions:
- You can set up a device if you have around 500 employees.
- There is electricity at the location.
- The location is covered by 4G network.
- You can request the device by sending an email to Enjaz sales unit and mentioning the name of the facility. The sales email is EnjazSales@bankalbilad.com
Can you send a customer service agent to temporarily provide the service at locations?
Yes, on the condition that there are at least 20 transactions in order to have a visit from our customer service agent to provide the service. You can order this service through by sending an email to EnjazSales@bankalbilad.com
where can I find The Self-Service machines?
To find the nearest Enjaz self-service machine, please click here
should I have Enjaz membership in order to utilize the service from Enjaz Self-Service machine?
Yes, if not you can open Enjaz digital account at any time by pressing “Register” button in Enjaz App
Can I add a new beneficiary from Enjaz Self-Service machine?
Not available yet but you can add a new beneficiary via Enjaz App within seconds
What type of Card can I use to transfer?
mada card from any Saudi Banks
What is the maximum transferred amount per transaction?
The maximum transferred amount per transaction is 11,000 SAR
What is the minimum transferred amount per transaction?
The minimum transferred amount per transaction is 50 SAR
What is the accepted denomination of riyals for cash transfer?
The denomination of 1 SAR, 5 SAR, 10 SAR, 50 SAR, 100 SAR and 500 SAR
What is the maximum transfer transaction per day?
The maximum transfer transaction per day is 10 transactions
Can I get the remaining amount in cash after paying the cash transfer?
Yes, you will be able to get the remain cash amount in cash, and if the cash amount is not available, a voucher will be printed with the remaining amount and claim it to the teller in order to receive the remaining amount in cash
What if my transaction is failed and the money is debited from my bank account?
We are happy to serve you thru our call center 8005000300 for raising a complaint or you able to raise a complaint with the branch customer service or at the teller counter
What happens if the money is not credited to my beneficiary account?
We are happy to serve you thru our call center 8005000300 for raising a complaint or you able to raise a complaint with the branch customer service or at the teller counter